Rental Information

Vacation Checklist of Things to Bring
Sheets and towels Dish cloths and towels Beach towels Paper towels and napkins Dishwashing liquid, detergent and cleaning supplies Soap, toilet tissue and garbage bags Medicines	Favorite cooking utensils Shampoo, toothpaste Condiments Beach chairs, rafts, umbrellas Camera and film Fishing equipment Suntan lotion, sunblock and sunglasses Golf clubs, tennis racket

Please take a few moments to read the following information carefully in order to familiarize yourself with our policies. We are here to help you plan your beach vacation and to make things as easy as possible for you right from the start.

Helpful Hint: We have a large, diverse assortment of properties to choose from. It's a good idea to select two or three that fit your needs before you call for reservations.

OFFICE HOURS:

Carolina Beach

1025 North Lake Park Blvd. Carolina Beach, NC 28428
(910) 458-2101 fax
Mon – Thu: 9am – 5pm, Fri – Sat: 9am – 6pm

Wrightsville Beach

Causeway Office: 605 Causeway Drive
Wrightsville Beach, NC 28480
(910) 256-7798 fax
Mon – Thu: 9am – 5pm, Fri – Sat: 9am – 6pm
Sun: 10am – 3pm (Memorial Day – Labor Day weekend

Duneridge Office: 2400 North Lumina Avenue
Wrightsville Beach, NC 28480
(910) 256-3015 fax
Mon – Thu: 9am – 2pm, Fri – Sat: 9am – 5pm

Station One Office: 95 South Lumina Avenue
Wrightsville Beach, NC 28480
(910) 256-3126 fax
Mon – Thu: 9am – 2pm, Fri – Sat: 9am – 5pm

Offices are closed: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving & day after, Christmas

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RESERVATIONS:

Reservations for your vacation can be made in person, by phone or by internet. If you book your reservation online, please print the lease agreement when prompted. If you book your reservation over the phone a Deposit Request/Lease Agreement will be emailed or faxed to you by the following business day. Please read the lease carefully, checking the dates for accuracy. After reviewing your Deposit Request/Lease Agreement and determining that you will confirm your vacation rental, please sign the agreement and return it by mail or fax within 5 days of the date the reservation was made. For any reservation made between Memorial Day and Labor Day, the “Deposit Request/Lease Agreement has to be returned within 72 hours (3 days). Return the original agreement along with 50% of the rent, a $135.00 (plus tax) administration fee (includes Incidental Damage Program), and optional travel insurance payment. Initial payments may be made by personal check, certified check or credit card (Visa/MasterCard). There will be a $25.00 charge for all returned checks due to non-sufficient funds or stop payment. Please refer to the specific office as to where to mail your payment and your Deposit Request/Lease Agreement. The address will be located at the top left corner of your Deposit Request/Lease Agreement.

If we do not hear from you, and have not received the signed contract with required payments within specified days from the date your reservation was made, your reservation will automatically be cancelled.

If you make a reservation less than 30 days prior to check-in, the entire balance is due within 48 hours. We will fax the Deposit Request/Lease Agreement, which needs to be signed and returned as soon as possible. We will not accept personal checks if your reservation is made 30 days prior to arrival- payment must be made by credit card (Visa/MasterCard/American Express) or certified funds sent via express mail.
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PARTIAL WEEK OR WEEKEND RENTALS:

Even in prime season, nightly rentals for most units can be arranged on a last minute basis. This can be done by calling our office on Wednesday before the weekend/partial week that you plan to arrive. Generally, a two night minimum is required, but may differ depending upon the unit. Also, check our website for specials. Nightly rates are calculated by dividing the weekly rate by five (5).
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FINAL PAYMENTS FOR RESERVATIONS:

When Intracoastal receives your initial payment and signed Deposit Request/Lease Agreement, you will be emailed a Reservation Confirmation. This will be the last notice that you will receive from Intracoastal. This will show your balance due and the due date for final payment. The final payment will include the remaining 50% of rent, all taxes, and the security deposit or peace of mind payment, depending on which option you have chosen on your initial contract. Intracoastal must receive your final payment no later than 30 days prior to arrival date in order to retain your reservation. Final payment may be made by check, cashier’s check or credit card (Visa/MasterCard).
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TRAVEL INSURANCE:

CSA travel protection insurance is offered to every guest. Travel protection insurance charges are automatically added and due with your advance rental payment. IF YOU DECIDE TO DECLINE THIS COVERAGE, please initial appropriately on your Deposit Request/Lease Agreement AND DEDUCT THAT AMOUNT FROM THE TOTAL. Although this plan is optional, WE STRONGLY RECOMMEND IT. You and your family will be reimbursed by CSA in cases of unforeseeable events such as illness, injury or mandatory hurricane evacuation. NO REFUNDS will be given in the event of unforeseeable cancellations, including hurricane evacuations if you choose to not purchase trip insurance. TRAVEL INSURANCE CANNOT BE ADDED OR DEDUCTED AFTER YOUR INITIAL PAYMENT HAS BEEN RECEIVED. For more detailed information please refer to: "Travel Insurance".
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INCIDENTAL DAMAGE PROGRAM:

Included in every reservation is guest protection for any incidental damage that may occur during your vacation. This program covers items that are damaged by either an accident or of no fault of the guest or allowed occupants. An illegal act, storm damage, willful or intentional damage caused by the guest or allowed occupants is not covered by this program.

For more detailed information please refer to “Incidental Damage Program” . You may also contact the IDP Coordinators at the following numbers: Wrightsville Beach 910-509-7607, Carolina Beach…..910-458-2111

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OCCUPANCY:

The occupancy limit of each property is clearly stated on your lease regardless of beds available. Children are counted in the occupancy unless they are under the age of 2 and normally sleep in a crib. Misrepresentation may result in the guests being asked to vacate the property without a refund. No mobile units (such as campers) can be used at rental properties for sleeping, cooking, or any purpose other than transportation. (Most condominiums have parking restrictions for recreational vehicles). We maintain a family atmosphere for the quiet enjoyment of our guests. We only rent to family groups. ABSOLUTELY NO HOUSE PARTIES, YOUTH GROUPS, FRATERNITIES, WEDDINGS, RECEPTIONS, MEETINGS OR PARTIES ALLOWED! INTRACOASTAL DOES NOT RENT TO STUDENTS OR GROUPS OF STUDENTS UNDER ANY CIRCUMSTANCES, EVEN IF A PARENT OR LEGALLY RESPONSIBLE ADULT MAKES THE RESERVATION AND/OR PAYS THE RENT. Should a group misrepresent itself, they will be required to vacate the premises immediately and all monies will be forfeited.
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LEASEHOLDER RESPONSIBILITIES:

Many of you will vacation with other family members or friends, but only one person will sign the lease. We hold the leaseholder responsible for payment and all other facets of the leaseholder responsibilities as outlined in the lease, including all guests. Please designate one person in your family to be responsible for sending in one payment per reservation. THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGASTIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THE RENTAL AGREEMENT, PAYMENT, OR TAKING POSSESSION OF THE PROPETY AFTER RECEIPT OF THE AGREEMENT IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL.
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RULES & REGULATIONS:

Please be aware that certain properties may have their own rules and regulations which must be observed, such as pool rules, no grilling, no smoking, no boats, trailers or jet skis, recreational vehicles and the number and size of vehicle. Parking may be extremely limited and is strictly enforced by non-Intracoastal entities.
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CANCELLATIONS:

All cancellations or reservation changes on which payment has been received must be made in writing. If no payment has been made, you may cancel at any time, without penalty. You are not entitled to any reimbursement for any advanced rent or full rent payment unless the property is rented for the same amount of time and for the same rental amount. If the property is re-rented, you will receive reimbursement less the CSA trip insurance premium (if selected) and additional $150 fee. Requesting a transfer to another unit or changing weeks is considered the same as a cancellation.

In order to protect your vacation investment, please consider purchasing the travel insurance (information is provided with your deposit request). If you have any questions concerning coverage provided for the travel insurance, please call the insurance carrier at 1-800-554-9839. We are not licensed insurance agents and can not answer any question pertaining to the insurance.
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CHECK-IN:

Your vacation accommodations will be ready after 4:00p.m. on the beginning date of your reservation. In order to allow sufficient time to prepare the property for your use, we ask that you not request early occupancy. At check-in, you will receive 2 sets of keys and directions to your vacation home. We can make arrangements for a late check-in if you arrive after hours. Please call the office for late check-in procedures. Failure to make arrangements for a late key pick up will result in a $25 charge.
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CHECK- OUT:

All properties must be vacated by 10:00 a.m., SHARP on your departure date. NO EXCEPTIONS! Anyone returning keys after 10:00 AM will be charged for ½ day’s rent. Before you leave, read and follow the required check-out instructions. You were given 2 sets of keys at check-in. Failure to return both sets will result in a $25 per key charge.
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CHECK OUT PROCEDURES:

(failure to do the following will result in a $50 charge)

1. Remove all trash from the unit and place in outside receptacles. For houses, also place the receptacle out by the road on the evenings prior to trash pick-up;
2. Clean and return all dishes to cabinets;
3. Clean out the refrigerator;
4. Lock all doors and windows
5. Return both sets of keys to rental office by 10:00 a.m. SHARP! If you check out before our office opens, please drop your keys at the office where you checked in.

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RESERVATION REQUESTS FOR NEXT YEAR:

Intracoastal Realty strives to have you return year after year. Advance tentative reservations will be accepted for the following year, but cannot be guaranteed. If you want to reserve the same unit for the same week next year, you must reserve it NO LATER THAN 5:00 PM WEDNESDAY DURING THE FIRST WEEK OF YOUR STAY. These tentative reservations assume that the homeowner will make the property available. You must book your next year’s reservation with a $50.00 (plus tax) non- refundable fee. Please contact the office for further details. After rates and owner usage are finalized, you will be mailed a Deposit Request/Lease Agreement for the required 50% advance payment. Tentative reservations are non-binding until the 50% payment is made.
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LOST & FOUND

If you leave something behind, call us and we will make every effort to locate it and return it to you C.O.D. We will not be responsible for any items left in the properties. There will be a $10 service charge to package and mail back any lost and found items. Any items found in units will be kept in our office for 30 days only; after which time, if still unclaimed, they will be donated to charity.
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TELEPHONES

Most properties are equipped with telephones for your convenience. Local calls are free of charge. Most properties have a block to prevent direct dialed long distance calls. Please do not abuse this privilege by charging long distance calls, or dialing directory assistance to the owner’s phone. Bring your calling card or long distance credit card number with you. Call home collect or charge to your home phone. Any telephone charges will be deducted from your security deposit and will include a $20 per call fee plus cost of the call. The phone number to the unit appears on your lease. Please leave this number with friends and family in case of an emergency.
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MAIL & MESSAGES:

We attempt to call individuals receiving faxes, packages, mail or phone calls. If you are expecting any correspondence, please check with the office. (Excessive fax usage may result in a tenant charge). Please be sure to have your name and your unit name on anything you might receive. We do not provide delivery service. Only emergency messages will be delivered.
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PETS:

Any pet found in or around any non-pet unit will result in a $200 fine and could result in immediate eviction and forfeit of all rents paid along with charges for any damages that resulted because of the pet. This rule is checked and strictly enforced and also applies to “visiting” pets. For units that permit pets, there is a limit of 2 pets.

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LOCKOUTS:

Please keep a key with you at all times to prevent accidental lockouts. During business hours we can provide assistance to you, but after hours an immediate fee of $25 cash will be due for someone to meet you at the office with an extra key. An additional deposit of $25.00 per key will be required. This deposit is refundable upon return of the key.
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